Privacy Policy

1. Introduction

Welcome to Canada Lucky Lines ("we," "our," or "us"). We are committed to protecting the privacy and security of our players' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website CanadaLuckyLines.com, verify your identity, purchase lottery tickets, or claim prizes.

We operate in strict compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada. By accessing our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information necessary to provide a regulated lottery service, verify age, and process transactions. This includes:

A. Personal Identity Information

To ensure compliance with the 19+ age requirement and anti-money laundering regulations, we collect:

• Full legal name.
• Date of birth (for age verification).
• Residential address (to confirm Canadian residency).
• Government-issued identification numbers (where required for large prize claims).

B. Contact & Account Data

• Email address and phone number.
• Account login credentials (encrypted passwords).
• Communication preferences.

C. Financial Information

When you purchase tickets, we process payment information. Please note that Canada Lucky Lines does not store full credit card numbers on our servers. All transactions are processed through secure, PCI-DSS compliant third-party payment gateways.

D. Technical Data

We automatically collect certain information when you visit our site, including IP address, browser type, operating system, and geolocation data to ensure you are accessing the service from a legal jurisdiction.

3. How We Use Your Information

We use the collected data for the following specific purposes:

• Service Administration: To process ticket purchases, record entries in the draw, and calculate prize pools.
• Age Verification: To strictly enforce the 19+ age limit as required by Canadian law.
• Prize Fulfillment: To notify winners, verify identity, and facilitate the transfer of winnings.
• Regulatory Compliance: To report to provincial gaming authorities and financial regulators as required.
• Security: To detect and prevent fraud, unauthorized access, and multiple account abuse.
• Customer Support: To respond to your inquiries and resolve technical issues.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share data in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist with payment processing, identity verification (e.g., credit bureaus), and email delivery. These providers are bound by strict confidentiality agreements.
• Regulatory Authorities: We may be required to disclose winner information (name and prize amount) to lottery regulators to ensure transparency and public trust in the lottery system.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Cookies and Tracking Technologies

Canada Lucky Lines uses "cookies" and similar tracking technologies to enhance user experience.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function (e.g., keeping you logged in while you select numbers).
• Analytical Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences, such as language or region.

You can choose to disable cookies through your browser settings, but please note that some features of our lottery platform may not function correctly without them.

6. Data Security

We implement robust technical and organizational measures to protect your personal data, including:

• Encryption: All sensitive data transmitted between your browser and our servers is encrypted using Transport Layer Security (TLS/SSL).
• Access Control: Access to personal data is restricted to authorized employees who need it to perform their job functions.
• Regular Audits: We conduct regular security assessments and vulnerability scans.

Despite our best efforts, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you in the event of a breach.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, financial transaction records and lottery draw data are typically retained for a minimum of seven (7) years for tax and regulatory auditing purposes.

If you close your account, we will mark your data as inactive but may retain certain information to prevent fraud or satisfy legal obligations.

8. Your Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete data.
• Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.

To exercise these rights, please contact our Privacy Officer using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our dedicated Privacy Team:

Email: [email protected]
Mailing Address:
Attn: Privacy Officer
Canada Lucky Lines HQ
123 Lottery Way, Suite 500
Toronto, ON, M5V 2T6
Canada